Term and Conditions

Welcome to Wahl Dogs Shop! These Terms and Conditions outline the rules and regulations for using our website (www.wahldogsshop.com) and purchasing our premium dog care products.

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using Wahl Dogs Shop, you confirm that you’re at least 18 years old and agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Wahl Dogs Shop or its content suppliers and protected by international copyright laws. You may not:

• Republish material from this site without permission
• Sell, rent, or sub-license material from the site
• Reproduce, duplicate, or copy content for commercial purposes
• Redistribute content from Wahl Dogs Shop

2. Product Information and Descriptions

2.1 Product Range

We specialize in high-quality dog care products including:

• Anxiety/Calming Treatments
• Automatic Dog Feeders & Drinkers
• Dog Toys (Balls, Throw & Fetch)
• Grooming Tools (Deshedding Tools, Brushes, Clippers)
• Dog Beds & Bedding
• Travel Accessories (Car Guards, Carriers, Bags)
• Health Care Products (Dental Care, First Aid)

2.2 Product Accuracy

We strive for accurate product descriptions and images. However:

• Colors may vary slightly due to monitor settings
• Product dimensions are approximate
• We reserve the right to update product specifications without notice

3. Ordering and Payment

3.1 Order Process

Placing an order involves:

1. Selecting products and adding to cart
2. Providing accurate delivery information
3. Choosing payment method
4. Reviewing and confirming your order
5. Receiving order confirmation via email

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your payment details.

3.3 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

3.4 Order Acceptance

Order confirmation doesn’t constitute acceptance. We reserve the right to refuse orders due to:

• Pricing errors
• Product unavailability
• Suspected fraudulent activity
• Shipping restrictions to your location

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email upon dispatch.

4.2 Shipping Options

Method	Cost	Carrier	Delivery Time	Tracking
Standard Shipping	£12.95	DHL or FedEx	10-15 business days after dispatch	Full tracking included
Free Shipping	Free (orders over £50)	EMS	15-25 business days after dispatch	Basic tracking included

4.3 Delivery Areas

We ship worldwide except:

• Certain remote areas
• Parts of Asia (specific restrictions will show at checkout)

4.4 Delivery Issues

You’re responsible for:

• Providing accurate delivery address
• Being available to accept delivery
• Any additional customs fees or import taxes

Report non-delivery within 30 days of expected delivery date.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of receiving your order, provided:

• Items are unused, unopened, and in original packaging
• You have proof of purchase
• Non-returnable items haven’t been opened/used (see below)

5.2 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• Dog Dental Care items
• Dog Conditioner and other grooming liquids
• Opened Deshedding Tools and Grooming Products
• Used Dog First Aid supplies

5.3 Return Process

1. Request a Return: Email [email protected] within 15 days with order details
2. Receive Instructions: We’ll provide return authorization and address
3. Ship Your Return: Package securely with original packaging
4. Receive Refund: Processed within 3-5 business days after inspection

5.4 Refund Details

• Original shipping fees refunded for full order returns
• Refunds issued to original payment method
• International returns refunded in GBP (exchange rates may vary)

6. Customer Responsibilities

6.1 Account Security

If you create an account, you’re responsible for:

• Maintaining password confidentiality
• All activities under your account
• Promptly notifying us of unauthorized use

6.2 Product Use

You agree to:

• Use products only as intended
• Follow all manufacturer instructions
• Supervise pets when using new products
• Consult a vet for health-related products if unsure

7. Liability Limitations

7.1 Product Liability

Wahl Dogs Shop isn’t liable for:

• Misuse of products
• Allergic reactions or pet injuries from proper use
• Consequential damages from product use

7.2 Website Availability

We strive for 24/7 availability but aren’t liable for:

• Temporary unavailability due to maintenance
• Technical issues beyond our control

8. Privacy and Data Protection

Your privacy is important. Our Privacy Policy explains how we collect, use, and protect your data in compliance with GDPR and other applicable laws.

9. Governing Law

These Terms are governed by Scottish law. Any disputes will be subject to the exclusive jurisdiction of Scottish courts.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. We’ll notify users of significant changes.

11. Contact Information

For questions about these Terms:

Wahl Dogs Shop
51 Hanover St, Edinburgh, GB EH1H 1FE
Email: [email protected]
Response Time: 1-2 business days