Privacy Policy

At Wahl Dogs Shop (“we”, “us”, or “our”), we understand that your privacy is as important as your dog’s wellbeing. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wahldogsshop.com or make a purchase from us.

1. Information We Collect

We collect information to provide better services to all our customers and their canine companions:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our payment gateways), and phone number.
• Order Information: Details about the dog products you’ve purchased, including grooming tools, calming treatments, or travel accessories.
• Device and Usage Information: We automatically collect information about how you interact with our site, including IP address, browser type, and pages viewed.
• Communications: Records of your correspondence with us if you contact our customer service.

2. How We Use Your Information

Your information helps us provide the best possible service for you and your dog:

• To process and fulfill your orders for premium dog care products
• To communicate with you about your order, account, or inquiries
• To improve our website and product offerings based on your preferences
• To prevent fraud and enhance the security of our services
• To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

• Service Providers: We work with trusted partners who assist with payment processing (like PayPal), shipping, marketing, and website operations.
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your information:

• All transactions are protected by 256-bit SSL encryption
• We are PCI-DSS compliant for payment processing
• We store data only as long as necessary for business purposes or legal requirements
• Regular security audits of our systems

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your account information.

5. Your Rights and Choices

You have control over your personal information:

• Access: You can request details of the personal data we hold about you.
• Correction: You may update or correct your account information.
• Deletion: You can request deletion of your personal data, subject to legal requirements.
• Opt-out: You can unsubscribe from marketing communications at any time.
• Complaints: You have the right to lodge a complaint with a supervisory authority.

6. Cookies and Tracking Technologies

Like most dog-loving websites, we use cookies to enhance your shopping experience:

• Essential Cookies: Necessary for site functionality, like remembering items in your cart.
• Analytics Cookies: Help us understand how customers use our site to improve our services.
• Marketing Cookies: Allow us to show relevant ads for dog products you might like.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices. We’ll notify you of significant changes and always post the updated policy on our website.

Thank you for trusting Wahl Dogs Shop with your pet care needs and your personal information. We’re committed to protecting both with the same level of care and attention.