Shipping & Returns

At Wahl Dogs Shop, we’re committed to making shopping for your furry friend as convenient and worry-free as possible. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to suit your needs:

Delivery Areas

We ship worldwide, excluding some remote areas and parts of Asia. If we’re unable to ship to your location, we’ll notify you during checkout.

Easy Returns & Exchanges

We want you and your pup to be completely happy with every purchase. If something isn’t right, our simple returns process makes it easy to get things sorted.

Our Returns Promise

• Returns accepted within 15 days of receiving your order
• Items must be unused, unopened, and in original packaging
• Original shipping fees refunded for full order returns

Simple 4-Step Return Process

Step 1: Request a Return
Email our customer service at [email protected] within 15 days with:

• Your order number
• Item(s) to return
• Reason for return
• Whether you prefer a refund or exchange

Use this template for quick service:

Step 2: Receive Return Instructions
Within 1-2 business days, we’ll email you with:

• Return authorization number
• Shipping instructions
• Return address: 51 Hanover St, Edinburgh, GB EH1H 1FE

Step 3: Ship Your Return
Package the item securely with all original packaging and include the return authorization number. We recommend using a trackable shipping service as you’re responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return (typically within 5 business days of arrival), we’ll process your request:

• Refunds: Issued to your original payment method within 3-5 business days after approval. Processing times may vary by payment provider.
• Exchanges: Shipped within 1-2 business days after approval. Standard shipping fees apply.

International Returns

For customers outside the UK:

• You’re responsible for any customs fees or import taxes associated with the return
• Please mark the package as “Returned Goods” to avoid additional charges
• Refunds will be issued in GBP and may vary slightly due to exchange rate fluctuations

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Thank you for choosing Wahl Dogs Shop – where your satisfaction and your dog’s happiness are our top priorities!