At Wahl Dogs Shop, we want you and your canine companion to be completely satisfied with every purchase. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unused, unopened, and with all original packaging intact.

Important Exceptions

For health and hygiene reasons, we cannot accept returns on the following products:

  • Dog Dental Care items
  • Dog Conditioner and other grooming liquids
  • Opened Deshedding Tools and Grooming Products
  • Used Dog First Aid supplies

These exceptions help us maintain the highest standards of pet safety and hygiene.

How to Return an Item

Step 1: Request a Return

Contact our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Wahl Dogs Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: [Product Name(s)] Reason for return: [Brief Explanation] Preferred resolution: [Refund/Exchange for (product name)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you with:

  • Return authorization number
  • Shipping instructions
  • Return address (51 Hanover St, Edinburgh, GB EH1H 1FE)

Step 3: Ship Your Return

Package the item securely with all original packaging and include the return authorization number. We recommend using a trackable shipping service as you’re responsible for return shipping costs unless the return is due to our error.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days of arrival), we’ll process your request:

  • Refunds: Issued to your original payment method within 3-5 business days after approval. Processing times may vary by payment provider.
  • Exchanges: Shipped within 1-2 business days after approval. Standard shipping fees apply.

Refund Details

Your refund will include:

  • The cost of the returned item(s)
  • Original shipping fees (if returning the entire order)

Original shipping fees are non-refundable for partial returns. Sale items are refunded at the sale price.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the UK:

  • You’re responsible for any customs fees or import taxes associated with the return
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in GBP and may vary slightly due to exchange rate fluctuations

Need Help?

Our friendly customer service team is always happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping with Wahl Dogs Shop – where your satisfaction and your dog’s happiness are our top priorities!